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Our Team

SIMAC recognizes that excellence can only be achieved through the dedication of a highly motivated and well-trained team. Our approach to teambuilding includes the careful recruitment and development of individuals who share the spirit and drive emulated by the company.

While each department has its unique and specific accountabilities in our fulfillment process, we maintain a strong focus on cross-training and inter-departmental communication to create a more unified and cohesive workflow.

Ongoing personal and professional development ensures that our employees are able to reach their fullest potential, both as individuals and as team members.

Excellence in customer service begins with relationship building and is maintained by providing individual and personal attention to each and every contact. At SIMAC we discourage the use of automated answering systems or voicemail. It is our goal that every call be answered and every query addressed by one of our team members. It’s the personal touch that makes the difference.


Customer Service

Tel: 905-709-3999
Fax: 905-709-7002
Toll Free: 1-866-697-4622
Complaints policy and procedures

SIMAC Head Office

212-9140 Leslie Street
Richmond Hill, ON
L4B 0A9

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